Occasionally, Crocodoc cannot render document. This can happen for a number of reasons ranging from the fonts included to the size of the document or the pictures included. When you encounter a problem, follow these steps:
- If the document is a .ppt/.pptx or .doc/.docx, try saving the document as a PDF and then uploading to Crocodoc. This will often help to fix rendering issues.
- Try uploading the document at https://crocodoc.com/docs/api-console/ if you have a developer account, or https://crocodoc.com/see-it-in-action/ if you don't. If it works in one of these test consoles, the problem is with the application where you uploaded the document, and not with the Crocodoc rendering engine.
- If possible, send a copy of the document to email@example.com along with a screenshot of the rendering issue and any browser or device information so that we can recreate the problem. By sending us a copy of the document, you help us to identify and solve the problem for future documents.
Please note that document rendering issues can take a while to resolve, so we cannot offer ETAs for the resolution of rendering bugs.
Thanks for helping us to improve the Crocodoc conversion engine!